after changing dns records, it may need some time to take effects.Ībout “test e-mail autoconfiguration”, sorry for the chris’s unclear explanation. Given the situation, i suggest you change it first. because dns resolution error may be related to multiple name server records of different providers.
If you host the domain on other providers, please use related name server records the providers gave to you and remove microsoft name server records. If you want to host your domain on microsoft, please only add two name server records: and. may i know whether you want to host your domain on microsoft or other providers? i have checked your domain name and noticed that your name server records are not correct.
Zevera premium account 6 8 2016 download#
please download the tool and run the support and recovery assistant on the affected computer. Moreover, using the office 365 support and recovery assistant (sara) tool that can diagnose and fix many outlook problems. hold down the ctrl key, click the outlook icon in the task bar area, and then click test e-mail autoconfiguration.Ģ) in the test e-mail autoconfiguration window, verify that the correct email address is in the e-mail address box and type the password.ģ) click to clear the use guessmart check box and the secure guessmart authentication check box.Ĥ) click to select the use autodiscover check box, and then click test. does the issue persist?ģ. run the test e-mail autoconfiguration and provide us with the results.ġ) start outlook.
Zevera premium account 6 8 2016 Pc#
To narrow down the cause, could you provide some detailed information:ġ. can you log in to owa(outlook web app) and send emails properly?Ģ. try to set up your account in another pc in which outlook 2016 works properly. the test logs indicate that the autodiscover is working fine. ) and send emails to others successfully?ĥ. does this issue occur to any other users in the organization? please click on the link below to access to your private message.ģ. can you add your email account to your colleague’s outlook 2016 client that works fine? this will help us to see if this issue is related to specific outlook client.Ĥ. to rule out the email account’s problems, can you log in to outlook web app (owa:
To upload images, please click use rich formatting and then select the insert/edit media button.Ģ. regarding “it seems to be related to autodiscover”, could you please use remote connectivity analyzer (rca) tool to test the account’s connectivity and send the result to me? please see the steps below.ī. click “ office 365”, then select “ outlook autodiscover” in “ microsoft office outlook connectivity tests” and click “ next”.Ĭ. fill out the new window, and click “ perform test”.ĭ. send the test result via private message.
to narrow down the issue, i’d like to collect the following information.ġ. when you use the “add account” function and couldn’t found your email account, did you notice any error message? if so, please send the screenshots of the error messages to me. I have do the same test from my side, and the find the “add account” function works fine.
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